Frequently Asked Questions

This FAQ provides answers to our most common questions. See the resource centre for more detail information.

Transport

Can we arrange are own transport? Full container loads only. Unless you have
an existing agreement beware you may be charge a LO-LO fee.


Customs Clearance:

Can you clear our inwards and outwards? Yes
Can we appoint our own customs agents? Yes for full container shipments only
UK - Do I require a VAT number for importing into the UK? No: We can arange for a Psuedo to be created for you.


Payment:

Methods: For non-account holders depending on value we accept a variety ways:

• Cheque
• Paypal
• Google Checkout
• Bank Transfer - For values over £1000/€1500

Rebates: Are paid annually at the month ending of the first shipment.